Customer Service Rep, Technical Support RepCustomer Service Rep, Technical Support Rep

Francis

ID Verified

600/mo

Tagbilaran, Philippines

Looking for Full-time

8 hours/day

Availability: US / EU / Asia timezone

$600

per month

($3/hour)

Member since June 2026

Profile Description

Customer-focused professional with experience in customer service, technical support, sales, quality assurance, and remote virtual assistance. Skilled in handling customer inquiries through phone, email, chat, and SMS while delivering timely, accurate, and professional solutions. Experienced in supporting sales teams, monitoring quality and compliance, resolving technical concerns, and maintaining strong customer relationships. Known for strong communication, attention to detail, adaptability, a...

Top Skills

Email Support · 3 yearsLead Management · 3 yearsLive Chat Support · 3 yearsPhone Support · 3 yearsTechnical Support · 3 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Live Chat SupportAdvanced

Email SupportAdvanced

Technical SupportAdvanced

Phone SupportAdvanced

Lead ManagementAdvanced

ZendeskBeginner

Design & Creative

CanvaIntermediate

Work Experience

Compliance Officer

StaffMe LLc

Aug 2025 - Apr 2026

Tier 2 Tech Support

Startek

Nov 2016 - Dec 2018

Key Achievements:

● Resolved complex technical issues related to connectivity, devices, and service disruptions, ensuring timely resolutions. ● Acted as an escalation point for frontline agents, delivering advanced troubleshooting support.

Phone SupportTechnical Support

Quick Stats

Age38 years

English LevelFluent

ID VerificationVerified

Education

High-school

Holy Name University

2000 - 2005