Virtual Assistant | Customer / Technical Support

Felmar

704/mo
Glan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

My name is Felmar Fegi, a 29-year-old professional from Glan, Sarangani, originally born and raised in Davao City, Philippines. I hold a Bachelor’s degree in Technical Vocational Teacher Education, majoring in Electrical Technology. I am a highly driven and detail-oriented Technical Support professional with nearly three years of hands-on experience as a Technical Support Engineer at CTC BPO Inc. In this role, I specialized in diagnosing and resolving complex telecommunications and High-Speed I...

Top Skills

Live Chat Support · 3 yearsLiveChat · 3 yearsPhone Support · 3 yearsTechnical Support · 3 yearsZendesk · 3 years

Skills & Expertise

Customer Success

Technical SupportAdvanced
ZendeskAdvanced
LiveChatAdvanced
Phone SupportAdvanced
Live Chat SupportAdvanced
Email SupportBeginner

Work Experience

Technical Support Engineer

CTC BPO INC.

Oct 2023 - Aug 2026

Key Achievements:

Delivered high-quality, efficient technical support to ensure client satisfaction.  Diagnosed and resolved complex technical issues related to telecommunications (Telco) and High-Speed Internet Access (HSIA).

Technical SupportLiveChatEmail SupportPhone SupportZendeskLive Chat Support

Quick Stats

Age30 years
English LevelConversational
ID VerificationNot verified
Portfolio
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