Febie

Customer Service Representative

Febie

500/mo
Baguio City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven and customer-focused professional with diverse experience as a Reservation Sales Specialist, Customer Service Representative, and Barangay Health Worker. Proven ability to communicate effectively with individuals from various backgrounds, manage customer inquiries, process reservations accurately, and resolve concerns with professionalism and empathy. Demonstrated strong interpersonal, problem-solving, and organizational skills while working in fast-paced, customer-oriented enviro...

Top Skills

Negotiation · 2 yearsPhone Support · 2 yearsEmail Management · <1 yearEmail Support · <1 yearFreshdesk · <1 year

Skills & Expertise

Sales & Business Development

NegotiationIntermediate

Customer Success

Phone SupportIntermediate
Email SupportBeginner
Technical SupportBeginner
ZendeskBeginner
FreshdeskBeginner

Virtual Assistance & Admin

Email ManagementBeginner

Specialized Skills

Health CoachingBeginner
Nutrition PlanningBeginner

Work Experience

Customer Service Associate

Pacificall Philippines Inc.

Jan 2024 - Apr 2024

Key Achievements:

One of the performing agents on email management and support.

Email ManagementEmail SupportTechnical SupportPhone SupportFreshdeskZendesk

Reservation Sales Specialist

Intercontinental Hotels Group

Jun 2021 - Aug 2023

Key Achievements:

Been a consistent top performer in revenue and customer satisfaction.

Phone SupportNegotiation

Health Worker

Carcarabasa Lidlidda Barangay Hall

Mar 2020 - Mar 2021

Key Achievements:

Been a member of the Emergency Health Response Team for the Covid-19 pandemic.

Health CoachingNutrition Planning

Quick Stats

Age30 years
English LevelConversational
ID VerificationNot verified

Certifications

Certificate of Competency in Cookery NC II

Education

Bachelor's Degree

Benguet State University

2012 - 2015

High-school

Pines City National High School

2008 - 2012