Real State Cold Caller, General Virtual AssistantReal State Cold Caller, General Virtual Assistant

Key Achievements:

Initiate outbound calls to qualify leads and potential clients, introducing the roofing services provided and seeing what they’re looking for daily. Schedule appointments for potential leads in the roofing industry, such as homeowners, property managers, real estate agents, etc., in Dispatch daily Follow up and nurture viable leads and contacts until appointments are set and check in with existing clients, asking for referrals through call/text/email daily. Report metrics daily, such as the number of dials and the number of leads for follow-up, Number of not interested and number of contacts.

Key Achievements:

Summarizing the patient's medical records and important details from his/her previous consultations, procedures, treatments, and other necessary medical information such as progress notes, MRIs, labs, etc. Generating and faxing the Request for Authorization form and sending it to the applicant’s attorney, insurance, claim adjuster, and utilization review (for patients in 4 different locations and 5 doctors for medications, treatment procedures, and referral requests). Keeping track of the numbers of RFAs that are faxed and providing the clinic with an email report. Medical scribe (preparing patient’s chart notes, checking patient's messages and responding to their inquiries & creating patient's medication authorization)

Key Achievements:

- Coordinated PCR and RT-PCR COVID-19 testing requests and patient support. - Provided back-office support for a healthcare clinic in Newport Beach, California. - Managed patient information, appointments, and testing-related concerns. - Coordinated with internal teams to ensure accurate and efficient processing. - Led team operations while maintaining quality, accuracy, and confidentiality

Key Achievements:

- Provided professional and efficient customer support to Netflix subscribers regarding account, billing, subscription, and streaming concerns. - Assisted customers with login issues, password resets, account updates, subscription changes, and payment-related concerns. - Troubleshot common streaming and device-related issues by providing clear, step-by-step solutions. - Demonstrated active listening, empathy, and patience when handling customer concerns and complaints. - Followed company policies, procedures, and security protocols when accessing and updating customer account information. - Accurately documented customer interactions, concerns, and resolutions in the appropriate systems. - Escalated complex or unresolved issues to the appropriate department while ensuring a smooth customer experience. - Maintained professionalism and achieved required standards for quality, productivity, and customer satisfaction

Key Achievements:

- Reviewing healthcare insurance claims or transactions to make sure the information is complete. - Checking patient/member information and other claim details. - Analyzing the transaction based on insurance policies to determine how it should be processed. - Encoding information into the client's system accurately. - Updating records when information needs to be corrected. - Processing transactions according to a specific workflow. - Identifying errors or missing information and taking the appropriate action. - Following strict procedures and quality standards. - Meeting productivity and accuracy targets set by the account.