Virtual AssistantVirtual Assistant
Faith
$2,500
per month
($14/hour)
Profile Description
Detail-oriented Economics and Statistics professional with diverse experience spanning public sector research, regulatory compliance, and digital customer operations. Skilled at blending robust data analysis capabilities with high-level stakeholder communication and customer satisfaction management. Proficient in leveraging analytical tools and financial systems to support strategic business decisions. A collaborative, compliance-minded team player dedicated to driving organizational growth and ...
Work Experience
Operations Customer Expert
Teleperformance
Sep 2025 - Present
Key Achievements:
CSAT Excellence: Maintained a (95%+) Customer Satisfaction score by utilizing active listening and structured troubleshooting across digital channels. Rapid Resolution: Resolved over (50+) complex customer inquiries daily, consistently meeting first-contact resolution targets. Flawless Compliance: Achieved a 100% accuracy rating on QA audits through precise tracking and CRM documentation. Workflow Optimization: Spearheaded process improvements with internal technical teams, reducing ticket escalation delays.
Quick Stats
Certifications
Education
Bachelor's Degree
Kabarak University
2019 - 2023