Virtual AssistantVirtual Assistant
Faith
ID Verified$900
per month
($5/hour)
Profile Description
Organized, dependable administrative and customer service professional with 4+ years of experience supporting clients, managing daily tasks, coordinating follow-ups, and handling credit and relationship management. I’m comfortable managing emails, schedules, records, data entry, customer requests, and communication with different teams. I’m confident using Google Workspace, CRMs, and other digital tools to stay organized and get work done accurately. I’m a clear communicator, quick to learn, and...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Marketing & Growth
Real Estate Operations
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Relationship Manager
Eastmont Capital
Oct 2024 - Sep 2025
Key Achievements:
Managed a portfolio of client relationships by phone and email, acting as the main point of contact for questions and concerns Followed up proactively with clients on accounts, payments, and next steps Worked with internal teams to resolve client issues and keep service on track Kept accurate client records and documentation
Admin and Credit Analyst
Inuka Africa
Oct 2023 - Sep 2024
Key Achievements:
Handled administrative and data-entry tasks, keeping records accurate and organized Assessed client credit applications and communicated outcomes and requirements to clients Handled client inquiries by phone and email, and escalated and resolved issues with internal departments Processed per week 60+ applications per week
Customer Service Representative / Credit Operations
Universal Traders Sacco
Jan 2021 - Sep 2023
Key Achievements:
Served members daily over the phone and in person, answering questions about products, loans, and account services Processed loan and credit transactions with attention to accuracy Followed up on repayments and resolved account issues professionally 40+ members served per day, receiving 90% satisfaction feedback
Quick Stats
Certifications
Education
Bachelor's Degree
Masinde Muliro University
2016 - 2021