Executive Assistant | Operations & TrainingExecutive Assistant | Operations & Training
Eunice
ID Verified$1,300
per month
($7/hour)
Profile Description
Results-driven professional with 10+ years of experience in Training & Development, Executive and Administrative Support, Healthcare Operations, and Global Shared Services. Proven expertise in coordinating executive calendars, managing cross-functional communications, scheduling global meetings across multiple time zones, and providing administrative support to international teams in the United States, Philippines, India, and the Dominican Republic. Extensive experience leading onboarding, desi...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Specialized Skills
Virtual Assistance & Admin
Work Experience
Training Supervisor
VISAYA KNOWLEDGE PROCESS OUTSOURCING
Jan 2016 - Jul 2026
Key Achievements:
Over 10 years of experience in Training & Development, Executive Administration, Healthcare Operations, and Global Shared Services. Coordinated executive calendars, global meetings, and cross-time-zone scheduling for stakeholders across the United States, Philippines, India, and the Dominican Republic. Managed email correspondence, document organization, reporting, and administrative workflows while maintaining confidentiality and accuracy. Designed and delivered instructor-led and virtual training programs, onboarding sessions, training curricula, presentations, job aids, and knowledge bases. Successfully trained and mentored new hires, consistently achieving 90–100% trainee pass rates and exceeding client expectations. Supported offshore, onshore, and nearshore operations while collaborating with cross-functional global teams. Specialized in healthcare operations including Medical Records Retrieval, Risk Adjustment, HEDIS, ACA, Data Validation, HIPAA compliance, appointment scheduling, and member services. Utilized Microsoft Office, Google Workspace, Salesforce, Oracle, EPIC, Zoom, Slack, RingCentral, Canva, TalentLMS, Litmos, and AI productivity tools (ChatGPT, Claude AI, Viktor AI) to improve efficiency and streamline business processes. Led quality assurance initiatives, workflow improvements, and operational excellence while ensuring compliance with organizational and client standards.