Customer Service Representative | Email SupportCustomer Service Representative | Email Support
Erlito
$500
per month
($3/hour)
Profile Description
I have worked as a Customer Service Representative for the past eight years, handling email, phone, and chat support. From 2018 to 2022, I worked onsite, where I managed inbound chats and calls for order processing at Macy's. I was later transferred to AT&T as a Customer Service Representative, where I handled inbound calls exclusively. From 2022 to 2026, I worked as a Data Import Associate for ESO, providing email support to clients, performing basic file corrections, importing data, and crea...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Data Import Coordinator
Peaksupport
May 2022 - Mar 2026
Key Achievements:
-Sending welcome emails -Sending follow-up emails weekly -Answering clients inquiry through email -Receiving and basic correction of clients confidential data -Uploading data to import in a Cloud storage (SFTP) -Creating JIRA Tickets
Customer Service Representative
Sitel/Foundever
Sep 2018 - Mar 2022
Key Achievements:
-Answer Inbound calls about customer billing concerns -Doing basic internet troubleshooting -Offering upgrade plans
Chat moderator
New Media Services Inc
Apr 2018 - Aug 2018
Key Achievements:
-Live chat with customers in an entertainment sites