CustomerServiceRepresentative|VirtualAssistant | AppointmentCustomerServiceRepresentative|VirtualAssistant | Appointment
Erica
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer Service Representative and Virtual Assistant with 6+ years of experience supporting remote teams in customer support, collections, sales, and e-commerce operations. Skilled in handling high-volume inbound and outbound calls, CRM systems, appointment scheduling, and customer issue resolution. Proven ability to maintain strong customer relationships while ensuring accuracy, compliance, and high customer satisfaction in fast-paced environments.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
Customer Service Representative
Bruntwork
Jan 2025 - Nov 2026
Job Responsibilities:
• Handled inbound customer calls and scheduled pest control services. • Assisted customers with service inquiries, rescheduling, cancellations, and billing concerns. • Coordinated with technicians and branch managers to manage schedules and service requests.
Quick Stats
Education
High-school
Asian Institute of Science and Technology
2016 - 2018