CustomerServiceRepresentative|VirtualAssistant | Appointment

Erica

ID Verified
1,000/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Customer Service Representative and Virtual Assistant with 6+ years of experience supporting remote teams in customer support, collections, sales, and e-commerce operations. Skilled in handling high-volume inbound and outbound calls, CRM systems, appointment scheduling, and customer issue resolution. Proven ability to maintain strong customer relationships while ensuring accuracy, compliance, and high customer satisfaction in fast-paced environments.

Top Skills

Email Support · <1 yearGorgias · <1 yearLive Chat Support · <1 yearOrder Processing · <1 yearPhone Support · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner

E-commerce & Marketplace

ShopifyBeginner
Order ProcessingBeginner
GorgiasBeginner

Work Experience

Customer Service Representative

Bruntwork

Jan 2025 - Nov 2026

Job Responsibilities:

• Handled inbound customer calls and scheduled pest control services. • Assisted customers with service inquiries, rescheduling, cancellations, and billing concerns. • Coordinated with technicians and branch managers to manage schedules and service requests.

Phone Support

Quick Stats

Age26 years
English LevelFluent
ID VerificationVerified

Education

High-school

Asian Institute of Science and Technology

2016 - 2018