Customer Service RepresentativeCustomer Service Representative
Erica
ID Verified$900
per month
($5/hour)
Profile Description
Customer Service Representative with over 4 years of BPO experience, delivering high-quality support and managing diverse customer inquiries and service requests. Skilled in communication, problem-solving, order processing, and issue resolution, with a focus on maintaining a positive customer experience. Reliable, adaptable, and detail-oriented, with a proven ability to perform efficiently in fast-paced settings while meeting performance and quality targets. Eager to contribute strong customer s...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Customer Service Representative
Iqor Philippines
Mar 2022 - Present
Key Achievements:
>Consistently resolved customer inquiries, complaints, and escalated concerns through effective communication and problem-solving. >Successfully managed a high-volume call queue while maintaining service quality and professionalism. >Developed strong knowledge of products, services, billing policies, contracts, and support procedures to provide accurate customer assistance. >Coordinated with technicians to dispatch service to customers' properties and help resolve service-related issues. >Built strong customer rapport through active listening and empathetic communication, contributing to customer retention and positive feedback.
Customer Service Representative
Try SmartBite Ph, Inc.
Oct 2021 - Dec 2021
Key Achievements:
>Delivered high-quality customer service by addressing customer needs, concerns, and inquiries professionally and efficiently. >Assisted customers with questions, special requests, orders, and delivery status updates. >Provided technical assistance for order-related concerns and system issues, ensuring timely and effective resolutions. >Coordinated closely with the logistics team to expedite urgent shipments and help ensure timely order delivery. >Provided professional customer support through inbound and outbound calls and email, resolving concerns promptly and effectively.
UBE Express Inc.
Booking and Promotions Officer
Dec 2020 - Jul 2021
Key Achievements:
>Assisted and engaged with prospective passengers during airport arrivals and departures, providing professional and attentive customer service. >Promoted premium bus services by delivering prepared sales presentations and effectively communicating service benefits. >Provided passengers with clear information and presentations regarding available premium transportation services. >Responded to customer inquiries regarding bus schedules, routes, and terminal destinations from the airport. >Assisted customers with payment transactions and provided guidance to ensure a smooth and comfortable travel experience.