Virtual Assistant, Customer Service, Operations Team LeadVirtual Assistant, Customer Service, Operations Team Lead

Results-driven professional with a decade of experience in the BPO industry and a proven track record of excellence in client relations and team leadership. Since 2015, transitioned from a high-performing Customer Service Representative to a Team Lead, mastering verbal and written English communication. Experienced in managing complex tasks, leading projects, and providing top-tier administrative support across three major firms.