Virtual Assistant, Customer Service SupervisorVirtual Assistant, Customer Service Supervisor
Emman
ID Verified$300
per month
($2/hour)
Profile Description
Customer Service Supervisor & Media Writer blending operational leadership with executive communication.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Virtual Assistance & Admin
E-commerce & Marketplace
Work Experience
Customer Service Supervisor
Take Out Ph
Feb 2025 - Feb 2026
Job Responsibilities:
Led a team of 15 customer service representatives by conducting weekly performance reviews and real-time feedback to maintain strict compliance with service standards. Served as the primary escalation point, utilizing advanced de-escalation techniques to handle complex issues and convert dissatisfied clients into brand advocates. By monitoring critical KPIs (AHT, CSAT, FCR) and introducing a strea...
Customer Service Representative
Foundever
Jan 2024 - Dec 2025
Job Responsibilities:
Delivered customer service support via inbound calls, ensuring accurate and timely resolutions.
ESL Teacher
AcadSoc
Mar 2024 - Jun 2025
Job Responsibilities:
Teaching Chinese students to speak fluently in English
Customer Service Representative
TitanX
Mar 2024 - Feb 2025
Job Responsibilities:
Conducted outbound calls for customer follow-ups and service updates.