Virtual Assistant | Customer Service RepresentativeVirtual Assistant | Customer Service Representative
Jan
ID Verified$800
per month
($5/hour)
Profile Description
Helping businesses deliver excellent customer support and smooth day-to-day operations. 5+ YEARS EXPERIENCE IN CUSTOMER SERVICE REPRESENTATIVE: Providing phone, chat, and email support. I deliver fast, professional, and customer-focused service while resolving inquiries, managing appointments, and ensuring customer satisfaction. Reliable, detail-oriented, and quick to adapt to new tools and workflows. 3 YEARS EXPERIENCE IN TALENT ACQUISITION SPECIALIST AND RECRUITMENT: Supporting new hires...
Top Skills
Skills & Expertise
Skill Levels Explained:
π‘ Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Talent Acquisition Specialist
Alorica
Feb 2022 - Present
Key Achievements:
β’ Supported end-to-end onboarding for new hires, ensuring a smooth and professional transition into the company β’ Set up equipment, configured workstations, and created user accounts for remote and in-office employees β’ Acted as a point of contact for onboarding support, delivering timely guidance and issue resolution β’ Maintained organized records and collaborated with HR and IT teams to streamline the onboarding workflow β’ Helped increase onboarding satisfaction scores by ensuring a consistent and supportive new-hire experience
Appointment Setter
iQor
Feb 2018 - May 2023
Key Achievements:
β’ Scheduled repair and technician appointments for home insurance clients with accuracy and professionalism β’ Responded to customer inquiries via phone and chat, ensuring a smooth and efficient booking process β’ Maintained up-to-date records of appointments and service requests using CRM systems β’ Communicated clearly and empathetically, building trust and ensuring client satisfaction β’ Balanced multiple schedules, time zones, and service provider availabilities to optimize booking success
Customer Service Representative
iQor
Feb 2018 - May 2022
Key Achievements:
β’ Handled high volumes of inbound calls with professionalism and empathy, resolving customer concerns efficiently β’ Delivered clear, accurate information and solutions to ensure customer satisfaction and first-call resolution β’ Maintained a positive, customer-focused attitude, contributing to high satisfaction scores and repeat business β’ Demonstrated strong communication, active listening, and problem-solving skills in a fast-paced environment β’ Accurately documented interactions using CRM tools while meeting performance metrics and call quality standards