eCommerce CX SpecialisteCommerce CX Specialist
Ellize
ID Verified$600
per month
($3/hour)
Profile Description
Adaptable and perseverant with a penchance for excellence and finding fun in work. My drive is through challenge in inspiration, taking on new things to expand my knowledge, fueling my thirst to know more. Curious at best, I like to ask questions to seek the most plausible and correct answer.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
E-commerce & Marketplace
Work Experience
Senior E-Commerce Specialist
MeUndies
Aug 2024 - Present
Job Responsibilities:
Managed back-office information and tasks like shipping, account deletion, address verifications, chargebacks and order disputes to make sure that the orders and customer experience and handled efficiently.
Product Moderator
MeUndies
Aug 2024 - Present
Job Responsibilities:
Moderated consumer feedback on the company website and Amazon, removing any repetitive and unrelated comments to avoid clogging the feedback section.
Social Media CX Managaement
MeUndies
Jun 2023 - Present
Job Responsibilities:
Engaged with customers and followers by handling product, service, and content-related inquiries across various social media platforms.
Customer Service Representative
MeUndies
May 2021 - Present
Job Responsibilities:
Addressed customer concerns effectively through chat, text, and emails, delivering timely responses and professional solutions.
Quick Stats
Education
Associate's Degree
Brokenshire College
2020 - 2022