Virtual Assistant, Customer Service RepresentativeVirtual Assistant, Customer Service Representative
Ella
ID Verified$500
per month
($3/hour)
Profile Description
Dedicated and versatile professional with over five years of experience in digital operations, including a strong foundation in e-commerce customer service, outbound sales, and content moderation. I spent three years as an Amazon Customer Service Representative, where I mastered conflict resolution, real-time problem-solving, and maintaining high customer satisfaction ratings in a fast-paced environment. My background includes six months of cold calling, which sharpened my persuasion skills and...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Sales & Business Development
Work Experience
Content Moderation
Lizardbear Tasking Inc
Aug 2024 - Jan 2026
Job Responsibilities:
● Review and assess user-generated content to ensure compliance with community guidelines, policies, and legal requirements. ● Identify and remove inappropriate, offensive, or harmful material, including text, images, and videos. ● Monitor online platforms (forums, social media, websites, etc.) for violations of content standards and escalate issues as necessary. ● Maintain up-to-date knowledge of...
Cold Caller
MyVirtual Pal Ph
Mar 2024 - Aug 2024
Job Responsibilities:
● Make outbound calls to potential borrowers using provided lead lists to introduce lending products and services. ● Engage prospects by discussing their current financial and mortgage situations to identify refinancing or loan opportunities. ● Qualify leads by asking targeted questions about loan terms, credit status, and financial needs to assess eligibility. ● Schedule appointments or warm tran...
Customer service representative
Ibex Global Solutions
Nov 2021 - Aug 2024
Job Responsibilities:
● Respond to candidate, customer, and drivers inquiries via phone, email, or chat, addressing questions and concerns in a timely and professional manner ● Meet productivity and quality standards, including call handling time, first-call resolution rate, and customer satisfaction scores. ● Provide clear and concise information about Amazon's products, services, and hiring processes ● Guide candidat...