Eivy

Virtual Assistant

Eivy

1,000/mo
Cavite, Philippines
Looking for Full-time
10 hours/day
Availability: US / Asia timezone

Profile Description

Dedicated and detail-oriented professional with experience in customer service, staffing coordination, scheduling, credentialing, and administrative support. Skilled in managing schedules, coordinating staff, maintaining accurate records, and using healthcare and business systems such as WellSky, Validator, VAT, EMR/EHR platforms, Microsoft Office, and Google Workspace. Known for being proactive, adaptable, organized, and committed to delivering efficient and reliable support in fast-paced envir...

Top Skills

Email Support · 2 yearsAdobe Photoshop · <1 yearAirtable · <1 yearCanva · <1 yearCapCut · <1 year

Skills & Expertise

Customer Success

Email SupportIntermediate
Live Chat SupportBeginner
ZendeskBeginner
Phone SupportBeginner

Design & Creative

CanvaBeginner
Adobe PhotoshopBeginner
CapCutBeginner

E-commerce & Marketplace

Order ProcessingBeginner
Order FulfillmentBeginner

Virtual Assistance & Admin

Data EntryBeginner
Email ManagementBeginner
AirtableBeginner

Work Experience

HomeCare - Scheduler

Olivia Professional Solutions

Nov 2025 - Aug 2026

Key Achievements:

Coordinate the appropriate home care aides based on skill set and availability Managed shift assignments and staffing requests. Matching clients and caregivers and sending shift invites

Email Support

Unfilled Support Staff

MicroSourcing Inc.

Jan 2024 - Nov 2025

Key Achievements:

Managed daily workforce scheduling for healthcare providers, ensuring accurate and timely roster updates. Handled staffing requests, shift replacements, and last-minute changes due to absences or urgent client needs. Maintained real-time workforce trackers using Google Sheets and company scheduling systems.

Data EntryEmail Support

Credentialing Specialist

Access Healthcare Inc.

Nov 2022 - Jan 2024

Key Achievements:

Processed provider credentialing applications. Maintained compliance documentation and records. Coordinated with clients and insurance payers regarding application status.

Chargeback Analyst and Fraudulent Activity

Alorica Inc.

Mar 2021 - Oct 2022

Key Achievements:

Assisted customers with account inquiries, transactions, and card services. Resolved disputes, fraud concerns, and account-related issues. Verified customer information and ensured compliance with security protocols.

Live Chat SupportOrder FulfillmentEmail SupportOrder ProcessingEmail Management

Quick Stats

Age25 years
English LevelFluent
ID VerificationNot verified

Certifications

HIPAA Certified

Education

High-school

Saint Augustine School

2017 - 2019