Eddah

Virtual Assistant

Eddah

ID Verified
1,200/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US timezone

Profile Description

Highly organized and reliable Virtual Assistant with hands-on experience supporting business owners, clients, remote teams, and professionals with administrative, communication, research, customer support, and project coordination tasks. Skilled in calendar and email management, scheduling, follow-ups, travel planning, document preparation, data entry, reporting, client communication, and task tracking. Strong written and verbal communication skills developed through freelance client work, healt...

Top Skills

Excel (Advanced) · 5 yearsBlog Writing · 4 yearsCreative Writing · 4 yearsGoogle Sheets (Advanced) · 4 yearsEmail Copywriting · 2 years

Skills & Expertise

Content & Writing

Blog WritingAdvanced
Creative WritingAdvanced
Email CopywritingIntermediate
Product DescriptionsIntermediate
Technical WritingIntermediate
Editorial Calendar ManagementIntermediate
CopywritingBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
ZendeskBeginner
Customer.ioBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Advanced
Data VisualizationBeginner
Statistical AnalysisBeginner

Design & Creative

User ResearchBeginner
Adobe PhotoshopBeginner
Presentation DesignBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Travel PlanningBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Research & Information GatheringBeginner
Document ManagementBeginner
Personal Assistant ServicesBeginner
Meeting CoordinationBeginner
AsanaBeginner
TrelloBeginner
ClickUpBeginner

Work Experience

Freelance Writer

SmartleanersKe

May 2022 - Present

Key Achievements:

Provide independent client support across research, writing, administrative, documentation, and communication assignments while managing multiple projects and deadlines. • Conduct background research, gather information, analyze findings, and transform complex information into clear, concise summaries and client-ready documents. • Prepare, edit, proofread, and format written materials according to client requirements, demonstrating strong attention to detail and accuracy. • Communicate directly with clients to clarify requirements, provide updates, manage feedback, and deliver completed work within agreed timelines. • Manage multiple assignments simultaneously, prioritizing tasks according to deadlines, client needs, and project requirements. • Develop written content, reports, sales copy, letters, and other professional communications for different audiences. • Monitor and respond to comments and client communications professionally to maintain positive working relationships. • Apply strong organizational and time-management skills while working independently in a remote environment. • Handle client information professionally and maintain a high standard of confidentiality and accuracy.

Blog WritingEmail CopywritingEditorial Calendar ManagementPhone SupportCopywritingLive Chat SupportCreative WritingTechnical WritingEmail SupportExecutive Assistant ServicesExcel (Advanced)Google Sheets (Advanced)Data EntryDocument ManagementAsanaTrelloPersonal Assistant ServicesCalendar ManagementTravel PlanningResearch & Information GatheringLiveChat

Quick Stats

Age24 years
English LevelFluent
ID VerificationVerified
Portfolio
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