Virtual Assistant | Customer Service RepresentativeVirtual Assistant | Customer Service Representative
Dianne
ID Verified$1500
per month
($9/hour)
Profile Description
I’m a customer-focused and tech-savvy professional with over three years of experience in client support, customer service, and administrative coordination. In my role at Apollo Answering Service, I handled high-volume calls, emails, and live chats for clients in the medical, legal, and service industries, ensuring accurate scheduling, precise data entry, and strict compliance with HIPAA protocols. I consistently maintained professionalism, empathy, and efficiency, even when managing multiple ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Software Development
Design & Creative
Work Experience
Virtual Receptionist/Admin Support
Apollo Answering Service
Apr 2024 - Oct 2025
Key Achievements:
I managed high-volume calls, emails, and live chats for clients in the medical, legal, and service industries, ensuring accuracy, empathy, and compliance with HIPAA protocols.
Customer Service Representative
Teleperformance
Mar 2019 - Apr 2020
Key Achievements:
I resolved account, billing, and technical concerns while maintaining excellent customer satisfaction ratings.