Dessica

Virtual Assistant

Dessica

ID Verified
1,000/mo
Quezon City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Aspiring Virtual Assistant with a background in customer service and formal VA training. Experienced in administrative tasks, file organization, email handling, and basic social media support. Highly motivated to learn, improve, and provide efficient remote assistance to clients.

Skills & Expertise

Design & Creative

CanvaBeginner
Logo DesignBeginner
SketchBeginner
Adobe XDBeginner
CapCutBeginner

Content & Writing

Customer Success

Live Chat SupportIntermediate
ZendeskIntermediate
IntercomBeginner
LiveChatBeginner

Data & Analytics

E-commerce & Marketplace

Sales & Business Development

SalesforceIntermediate

Work Experience

Business Process Associate

Manulife Data Services Inc.

Mar 2022 - May 2023

Job Responsibilities:

Business Process Associate is responsible for performing administrative and operational tasks that support Manulife’s insurance, investment, or financial service processes. The role ensures that customer requests and transactions are processed efficiently, accurately, and in compliance with company policies and service standards.

Excel (Advanced)Google Sheets (Advanced)Salesforce

Customer Service Representative

Sykes of Asia Inc.

Sep 2020 - Feb 2022

Job Responsibilities:

Customer Service Representative (Chat Support) is responsible for providing customer assistance and resolving inquiries through live chat or messaging platforms. The role involves responding promptly to customer questions, troubleshooting issues, processing requests, and ensuring a positive customer experience while maintaining a professional and friendly tone.

ZendeskLive Chat SupportLiveChatEmail SupportExcel (Advanced)

Quick Stats

Age30 years
GenderFemale
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
EnglishConversational
ID VerificationVerified
Portfolio
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Certifications

The VA Bar
Hotel and Restaurant Management
Barista Training 101

Education

Bachelor's Degree

Our Lady of Fatima University

2014 - 2017