Executive Virtual Assistant , Customer successExecutive Virtual Assistant , Customer success

Key Achievements:

As Executive Virtual Assistant at SEAROROAIR Logistics LLC, I supported the CEO by managing email inboxes, complex calendars across U.S. and international time zones, and coordinating all travel arrangements including flights, accommodations, ground transportation, and detailed itineraries. I maintained organized digital filing systems for client records, contracts, and financial documents, ensuring confidentiality and quick retrieval. I conducted market research on logistics partners in Japan, Germany, and the Netherlands, compiling detailed reports with recommendations that supported strategic decision‑making. I tracked revenue trends, analyzed client accounts, and prepared performance summaries for CEO review. I also managed expense tracking, categorized receipts, and prepared expense reports. I acted as the primary point of contact for the CEO's office, screening communications and managing access to sensitive business documents. Additionally, I liaised between the CEO and internal teams including operations, finance, and sales to ensure smooth execution of directives, and managed special projects and strategic initiatives as delegated.

Key Achievements:

As a Cross Sales Travel Consultant at Oojo, I served as the primary point of contact for 20‑30 daily client inquiries via email, phone, and live chat, providing clear and professional support on bookings, payments, and travel protection products. I managed complex client communications, scheduled follow‑up appointments across multiple time zones, and maintained detailed client records in Zendesk and HubSpot. I consistently achieved 90% client retention through proactive follow‑up and recovered 90% of at‑risk accounts through persistent, respectful outreach. I closed 3‑5 sales daily, exceeding weekly and monthly targets by 15%, and converted 70% of price objections into sales through value‑based negotiation. I also created email templates that reduced response time by 15%, maintained an 85% first‑contact resolution rate, and consistently met 2‑hour response SLAs with zero backlog. Additionally, I worked cross‑functionally with finance, ticketing, and sales teams to resolve complex issues and prepared weekly performance reports tracking response times, resolution rates, and client satisfaction.

Key Achievements:

As Content Success & Community Manager at Moyee Coffee, I led a cross‑border team of 10 across Kenya, Ethiopia, Netherlands, South Africa, and Ireland, coordinating workflows, assigning tasks, and ensuring alignment on community and content goals. I managed stakeholder accounts across five countries, conducting regular check‑ins and strategic reviews that maintained 90% retention through proactive communication and issue resolution. I coordinated event logistics for Nairobi Fashion Week (28‑31 Jan 2026), managing RSVPs, registration links, Zoom events, and cross‑functional teams to deliver a campaign that reached over 100,000 people with 100% on‑time delivery. I managed content calendars across Instagram, LinkedIn, TikTok, and YouTube, repurposed long‑form content into short‑form videos, and edited a Reel that reached over 50,000 organic views. I also built asset libraries and digital filing systems that reduced document retrieval time by 30%, and created SOPs and checklists that reduced cross‑border coordination errors by 40%. I identified opportunities for cross‑border campaigns, created a quick budget, wrote a proposal to leadership, and secured approval for Nairobi Fashion Week. Additionally, I used ClickUp and Google Sheets to track project tasks, deadlines, and team assignments, and created plug‑and‑play graphics using Canva for email and social media promotions.

Key Achievements:

Managed end‑to‑end client relationships for 10‑15 active accounts, serving as the primary point of contact for all travel‑related needs. Coordinated complex itineraries, bookings, and documentation while maintaining a 90% client completion rate through proactive follow‑up and clear communication. Developed and implemented structured processes for client onboarding, payment tracking, and post‑trip follow‑up, ensuring consistent, reliable service delivery. Built long‑term relationships that resulted in repeat business and referrals.

Key Achievements:

Worked as a Content Success and Customer Support Specialist EA, supporting multiple international markets, including Nigeria, Uganda, Spain, and Portugal. Played a key role in ensuring high-quality platform content, smooth customer experience, and merchant success across diverse regions and operational contexts. Managed content accuracy, compliance, and optimization for major merchant partners such as KFC, Chicken Inn, and PharmaPlus, ensuring menus, pricing, availability, and promotional content aligned with Glovo’s platform standards and local market requirements. Supported merchant onboarding and ongoing updates, resolving content and operational issues efficiently to maintain consistency and reliability across markets. Handled high-volume customer and partner support queries, troubleshooting order, delivery, payment, and platform-related issues while working within defined SLAs. Collaborated closely with internal teams across operations, content, and support to escalate and resolve complex cases, contributing to improved user experience and merchant satisfaction. This role strengthened my ability to work cross-culturally, manage multiple markets simultaneously, and balance content quality with customer support in a fast-paced, global environment. Key Responsibilities & Achievements: Supported operations across Nigeria, Uganda, Spain, and Portugal Managed content quality and compliance for key brands (KFC, Chicken Inn, PharmaPlus) Ensured accuracy of menus, listings, pricing, and promotions Resolved customer and merchant issues within SLA targets Supported merchant onboarding and content updates Collaborated with cross-functional and regional teams Maintained high service standards in a high-volume support environment

Key Achievements:

Worked as a Social Media Manager at Radio Africa Group, managing social media presence and digital content for Homeboyz Radio and Kiss FM. Led day-to-day social media execution, creating, scheduling, and publishing content aligned with each brand’s voice, programming, and audience. Supported live show coverage and real-time engagement to drive listener interaction and online growth. Played a key role in event coverage and live digital reporting, including major concerts and station events such as the Boyz II Men concert. Delivered real-time content from events through posts, stories, and audience interactions, ensuring strong online visibility and engagement before, during, and after events. Collaborated closely with presenters, producers, marketing, and events teams to amplify on-air content, promotions, and campaigns across digital platforms. Managed audience interactions, monitored performance, and supported community management to maintain strong brand connection and consistency. This role strengthened my ability to work in fast-paced media environments, manage live content, and translate broadcast and event experiences into compelling digital storytelling. Key Responsibilities & Achievements: Managed social media accounts for Homeboyz Radio and Kiss FM Covered live events and concerts (e.g. Boyz II Men concert) Created and scheduled daily content across platforms Delivered real-time live show and event coverage Collaborated with presenters, producers, and events teams Managed audience engagement and community interactions Maintained brand voice and digital consistency