General Virtual AssistantGeneral Virtual Assistant

Key Achievements:

Record and maintain financial transactions (journals, ledgers, and databases). Assist with accounts payable and accounts receivable. Reconcile bank statements and credit card accounts. Prepare and maintain accurate financial records and filing systems. Assist in preparing financial reports and summaries. Support month-end and year-end closing activities. Verify accuracy of financial documents and data. Assist with payroll processing and related records. Perform general administrative tasks related to accounting

Key Achievements:

Responded to customer inquiries via email, live chat, and phone regarding orders, returns, refunds, subscriptions, shipment tracking, and delivery updates. Provided tracking numbers, delivery confirmations, proof of delivery (POD), and shipment status updates. Assisted customers with freight charges, invoices, billing inquiries, and shipping-related concerns. Drafted clear and professional logistics-related communications and follow-up emails for delayed or rescheduled deliveries. Escalated critical shipment issues and service failures to the appropriate internal teams and monitored cases through resolution. Guided customers in using self-service tracking tools and verified shipment and customer information for accuracy. Documented customer interactions and shipment updates in the logistics system. Handled customer complaints related to shipping delays, damaged items, and missing deliveries while maintaining high customer satisfaction. Met performance metrics for quality, productivity, call handling time, and customer service.

Key Achievements:

Handle a high volume of inbound calls from customers regarding telecom services. Assist customers with technical issues related to mobile, internet, cable, or landline services. Troubleshoot connectivity, signal, speed, and device-related problems. Guide customers through step-by-step technical resolutions over the phone. Address billing inquiries, payment issues, and account adjustments. Activate, deactivate, or modify customer services and features. Verify customer identity and account details following security protocols. Educate customers on proper device usage, settings, and service features. Meet call handling time (AHT), first call resolution (FCR), and quality metrics. Manage customer complaints and de-escalate frustrated or irate callers. Perform basic network diagnostics using telecom support tools. Handle service cancellation and retention-related calls professionally. Maintain a professional tone while multitasking across multiple systems.