Automation and CI LeadAutomation and CI Lead
Danica
ID Verified$85,000
per month
($483/hour)
Profile Description
Operations Automation and Continuous Improvement Lead with 14+ years of BPO experience, specializing in training strategy, process optimization, automation, and UAT/QA testing to ensure scalable, high-quality operational and fan experience solutions.
Work Experience
Automation & CI Lead
Accenture Inc
Dec 2016 - Present
Key Achievements:
I lead operations automation and continuous improvement initiatives focused on improving efficiency, quality, and customer and agent experience. I manage chatbot and agent assist solutions, including bot model oversight, UAT, and QA testing, and develop operational reports to track performance and trends. I also drive process optimization, knowledge management, and training digitization while partnering closely with stakeholders to deliver scalable, high-quality solutions.