Damaris

Virtual Assistant (Lead Generation Admin Support and Custome

Damaris

1,000/mo
Nairobi , Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Remote Customer Service and Administrative Support professional with hands-on experience managing customer and prospect records, updating CRM systems, verifying contact details, and supporting email marketing campaigns. Known for accuracy, strong written communication, and reliable independent work with distributed teams.

Top Skills

A/B Testing · <1 yearCanva · <1 yearData Mining · <1 yearEmail Copywriting · <1 yearEmail Support · <1 year

Skills & Expertise

Customer Success

Lead ManagementBeginner
Email SupportBeginner
ZendeskBeginner

Data & Analytics

Google Sheets (Advanced)Beginner
Data MiningBeginner
A/B TestingBeginner

Content & Writing

Email CopywritingBeginner

AI & Automation

ZapierBeginner
Workflow AutomationBeginner
PerplexityBeginner
OpenAI APIBeginner

Design & Creative

CanvaBeginner

Work Experience

Freelance Customer Support and B2B Data Quality Virtual Assistant

Freelance Virtual Assistant, Remote

Jan 2025 - Present

Key Achievements:

- Maintain accurate customer, prospect, and company records in CRM systems and spreadsheets, keeping them complete, current, and correctly categorised. -Research and verify information from multiple sources to support accurate customer and prospect communication Identify duplicate, inconsistent, outdated, or incomplete records and apply corrections. - Document data issues and prepare structured reports for review and follow-up. - Follow detailed procedures and quality standards when processing large volumes of information. - Support sales and marketing workflows by preparing organised, reliable customer data. - Manage independent work in a remote environment while meeting turnaround and quality targets.

Lead ManagementEmail SupportPhone SupportGoogle Sheets (Advanced)ZapierEmail CopywritingData MiningWorkflow AutomationA/B TestingZendeskSocial Media Support

Quick Stats

Age40 years
English LevelFluent
ID VerificationNot verified
Portfolio
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