Virtual AssistantVirtual Assistant
Cristine
$1,000
per month
($6/hour)
Profile Description
# PROFESSIONAL SUMMARY Dedicated and hardworking professional with 8 years of experience in customer service and sales, including travel, telecommunications, and retail accounts. Experienced in handling customer inquiries, resolving concerns, managing sales-related tasks, and providing excellent customer service. I also have experience assisting with social media management and have completed e-commerce and Shopify training. I am organized, adaptable, detail-oriented, and eager to learn new too...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Expert
Atain
Nov 2025 - Oct 2026
Key Achievements:
* Assisted customers with flight bookings, reservations, and travel-related inquiries, ensuring a smooth and positive customer experience. * Successfully handled flight cancellations, rebooking requests, and schedule changes by providing suitable travel solutions. * Managed frustrated customers during flight disruptions with patience, empathy, and professionalism. * Provided accurate information about flight schedules, booking details, and available travel options. * Recommended promotional offers and travel options to meet customer needs and enhance their experience. * Resolved booking-related concerns efficiently while maintaining customer satisfaction and service quality. * Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced travel support environment. * Maintained accurate customer records and followed company policies and procedures when handling travel reservations.
L3 Escalation/Case manager
Quantric Enterprises
Mar 2022 - Sep 2025
Key Achievements:
* Successfully handled escalated customer concerns by identifying issues, investigating cases, and providing effective resolutions. * Resolved complex customer service and technical support issues while maintaining professionalism and customer satisfaction. * Managed challenging customer interactions with patience, empathy, and strong problem-solving skills. * Assisted customers with telecommunications products and services, including mobile phones, internet connectivity, and account-related concerns. * Coordinated with relevant departments to investigate unresolved issues and ensure timely case resolution. * Maintained accurate case documentation and followed company procedures to ensure quality service. * Built customer trust through clear communication, active listening, and a commitment to resolving concerns efficiently. * Demonstrated the ability to manage multiple cases, prioritize urgent concerns, and meet service quality standards.
Customer Service
Inspiro Relia
Jun 2019 - Jan 2022
Key Achievements:
Provided excellent customer service by addressing customer inquiries, resolving concerns, and ensuring a positive shopping experience. Assisted customers with product information, order concerns, returns, and other retail-related inquiries. Built positive customer relationships through effective communication, active listening, and problem-solving. Handled customer complaints professionally while maintaining customer satisfaction and service quality. Adapted to a fast-paced retail environment while managing multiple customer concerns efficiently. Contributed to customer loyalty by providing reliable support and timely solutions.