Customer Service RepresentativeCustomer Service Representative
Crissan
ID Verified$407
per month
($2/hour)
Profile Description
Compassionate Customer Service Representative with extensive experience in providing exceptional support and resolving customer inquiries. Adept at managing accounts and ensuring customer satisfaction through effective communication and problem-solving skills.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Care & Internal Operations Support
Harte Hanks-International American-Fast Food Chain ( REMOTE)
Feb 2026 - Jun 2026
Key Achievements:
Handled inbound inquiries regarding brand experiences and mobile app issues, achieving effective resolution and positive customer feedback. Documented serious customer complaints and provided resolutions according to corporate policies, improving overall customer satisfaction. Calmly docum
Customer Service Representative
Neusoft Cloud Tech-International Retail Account
Aug 2024 - Jan 2026
Key Achievements:
Assisted customers in navigating platform-specific features, mobile app interfaces, and payment gateway issues. Provided detailed information regarding product specifications, seller ratings, and promotional offers to assist in the consumer purchasing journey. Consistently maintained high performance in order tracking and transaction resolution, contributing to streamlined retail operations. Utilised empathy and soft skills to de-escalate tense situations, turning potential service failures into positive customer experiences. Managed the full lifecycle of customer orders, including processing, tracking international shipments, and resolving delivery delays for a global e-commerce marketplace.
Customer Service Representative
Support Services Group of Asia -International Telco Account
Aug 2023 - Aug 2024
Key Achievements:
Handled frustrated or at-risk customers requesting to cancel services; successfully used active listening and targeted promotions to de-escalate tension and retain accounts. Identified customer usage patterns during billing reviews to cross-sell relevant add-ons, such as premium channels, international calling plans, or upgraded data packages. Partnered closely with field technicians and Tier 2 technical support teams to track ongoing regional network outages and expedite unresolved hardware dispatches. Meticulously logged case histories, billing disputes, and adjustments in the CRM database to ensure seamless continuity for future customer touchpoints.