Virtual assistant- data entryVirtual assistant- data entry
Crisly
$1,100
per month
($6/hour)
Profile Description
Results-driven professional with over two years of experience in medical records retrieval and healthcare support, combined with six months of outbound appointment setting and cold calling experience. Skilled in obtaining medical records, communicating with healthcare providers and patients, maintaining accurate documentation, and delivering exceptional customer service. Experienced in handling high-volume tasks while ensuring accuracy, confidentiality, and HIPAA compliance. A fast learner with ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
Work Experience
Medical records specialist
Fgc+
Apr 2024 - May 2026
Key Achievements:
1. Retrieved and processed 50–100+ medical record requests per day while maintaining a high level of accuracy. 2. Maintained over 98% documentation accuracy through careful review and quality checks. 3. Met or exceeded daily productivity goals while ensuring timely delivery of medical records. 4. Successfully managed multiple provider follow-ups, reducing delays in record retrieval and improving turnaround times. 5. Ensured 100% compliance with patient confidentiality and data privacy regulations. 6. Demonstrated strong attention to detail when reviewing, organizing, and verifying medical documentation. 7. Consistently met productivity and quality targets in a fast-paced healthcare environment.
CSR ( TECH SUPPORT )
IQOR
Sep 2021 - 2023
Key Achievements:
1.Delivered technical support and customer service while consistently meeting quality and productivity targets. 2. Resolved billing, network, device, and connectivity issues with a high first-call resolution rate. 3. Maintained accurate customer records and documented interactions in the CRM system. 4.Successfully de-escalated customer concerns through effective communication and problem-solving. 5.Recognized for delivering professional, empathetic, and efficient customer service in a fast-paced call center environment. 6.Collaborated with technical teams to resolve complex issues and ensure timely follow-up.
CSR
Panasiatic Solutions
Jun 2020 - Sep 2021
Key Achievements:
1. Consistently delivered excellent customer service while meeting performance and quality targets. 2. Resolved customer inquiries efficiently, resulting in high customer satisfaction. 3.Successfully handled high call volumes while maintaining professionalism and attention to detail. 4. Assisted customers with billing, account management, product information, and service-related concerns. 5.Met or exceeded key performance indicators (KPIs), including Customer Satisfaction (CSAT), Average Handle Time (AHT), and attendance. 6. Collaborated with team members and supervisors to improve service quality and achieve team goals. 7.Recognized for reliability, adaptability, and commitment to delivering exceptional customer support. 7