General Virtual Assistant/ Customer Service RepresentativeGeneral Virtual Assistant/ Customer Service Representative
Cleo
$1,000
per month
($6/hour)
Profile Description
With over 11 years of BPO experience supporting US-based accounts, I have developed strong skills in customer service, scheduling, administrative support, data entry, CRM systems, and handling multiple tasks efficiently. My experience as a Planned Maintenance Planner at GE Healthcare also strengthened my ability to manage schedules, coordinate with different teams, follow up on tasks, and maintain accurate records. I’m a great hire as a Virtual Assistant because I’m organized, dependable, detail...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Customer Success
Virtual Assistance & Admin
Work Experience
Planned Maintenance Planner
Teletech- GE Healthcare
May 2023 - Aug 2025
Key Achievements:
Coordinated and scheduled preventive maintenance activities for GE Healthcare equipment, ensuring services were planned and completed on time. Managed work orders, schedules, and customer information while coordinating with field engineers and other teams. Maintained accurate records and provided timely status updates to support efficient maintenance operations.
Customer Service Representative
IQOR (Frontier Airlines)
Oct 2021 - Feb 2023
Key Achievements:
Handled inbound calls and chat inquiries from US-based airline customers regarding reservations, bookings, and travel-related concerns. Assisted customers with flight changes, cancellations, and other booking requests while providing accurate and efficient service. Maintained customer satisfaction while meeting productivity, quality, and service-level targets in a fast-paced environment.
Loan Originator
ARB Call Facilities
Jan 2020 - Jul 2020
Key Achievements:
Handled outbound calls and assisted prospective borrowers through the initial loan origination process. Collected and verified client information, assessed basic loan requirements, and identified qualified prospects. Maintained accurate records and conducted timely follow-ups to support successful loan applications.
Customer / Technical Support Representative
Transcom
Oct 2018 - Jan 2020
Key Achievements:
Consistently provided effective technical support while maintaining high customer satisfaction. Strengthened troubleshooting and problem-solving skills by handling a wide range of technical concerns. Successfully managed high-volume customer interactions while meeting performance and quality standards.
Customer Service Associate
Convergy
Aug 2013 - Oct 2018
Key Achievements:
* Consistently delivered professional and efficient customer support in a fast-paced environment. * Developed strong communication, problem-solving, and multitasking skills. * Built experience in handling difficult customers and resolving concerns effectively. * Strengthened sales and upselling skills while maintaining good customer relationships. * Gained extensive experience working with US customers and meeting BPO performance standards.