Medical Virtual AssistantMedical Virtual Assistant
Ciara
ID Verified$1,000
per month
($6/hour)
Profile Description
Deliver remote administrative and patient support in a fastpaced healthcare environment, ensuring professionalism, accuracy, and strict compliance with HIPAA and data privacy standards. Serve as a Virtual Receptionist handling high-volume inbound calls, including patient intake, appointment scheduling, call triaging, and responding to inquiries with empathy and efficiency. Accurately collect and input patient demographics, medical history, and case details into CRM/EHR systems. Perform insurance...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
HEALTHCARE VIRTUAL ASSISTANT/HEALTHCARE ASSOCIATE
Strategic Office Support
Jan 2024 - May 2026
Key Achievements:
Streamlined patient intake and scheduling processes, improving workflow efficiency and reducing wait times • Increased insurance verification accuracy, helping minimize claim rejections and billing delays • Strengthened coordination with providers by consistently following up on medical records and diagnosis codes, reducing claim processing delays • Demonstrated strong attention to detail and confidentiality in handling sensitive patient records.
ASSET RECOVERY AGENT
Iploy OPC
Nov 2022 - Jan 2024
Key Achievements:
Handles inbound/outbound calls related to asset recovery. Assisted customers with inquiries and resolutions. Schedules pick up of Durable Medical Equipments
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
Aug 2020 - Sep 2022
Key Achievements:
Managed healthcare insurance inquiries including eligibility and benefits verification, claims-related inquiries and payment processing. Handled 40+ calls daily with excellent customer feedback Awarded Rockstar Performer for service excellence