Customer Service Representative, Technical SupportCustomer Service Representative, Technical Support
Christine
ID Verified$800
per month
($5/hour)
Profile Description
Experienced Customer Service Representative with nearly 6 years handling inbound and outbound calls, including billing support, order updates, and account management. Skilled in communication, problem-solving, cold calling, and appointment setting. I adapt quickly to new tools and workflows, work well under pressure, and stay focused on delivering accurate, efficient, and customer-centered support.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Work Experience
Outreach & Lead Gen VA
MF Agency
Feb 2025 - Dec 2025
Key Achievements:
Adhered strictly to privacy guidelines and client protocols, protecting sensitive lead information at all times. Demonstrated professional conduct in all written communication and data management processes.
Customer Service Representative
Emapta
Aug 2023 - Jan 2025
Key Achievements:
I consistently exceed in key performance areas including Best in AHT, high call rate, excellent show rate, outstanding FCR (First Call Resolution), and top quality scores. These achievements reflect my strong work ethic, efficiency, and commitment to delivering exceptional customer service and reliable support to both customers and the team.
Associate-Infrastructure Mgmt
Sutherland Global Services
Nov 2018 - Apr 2023
Key Achievements:
I was recognized for my strong performance and invited to join the Retention Team, where I successfully applied my technical knowledge and customer service skills to retain customers and resolve complex concerns. My consistent delivery of high-quality service, effective troubleshooting, and proactive support contributed to improved customer satisfaction and retention rates.