Christine

Virtual assistant, Executive assistant

Christine

600/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Support Specialist with 1+ year experience in live chat, email, and order management for e-commerce brands. Skilled in Shopify, Gorgias, problem-solving, and handling high-volume inquiries with empathy and accuracy. Passionate about customer satisfaction, retention, and providing fast, professional US-style support. Looking for a long-term remote role.

Top Skills

Calendar Management · <1 yearCalendly · <1 yearContentful · <1 yearData Entry · <1 yearEmail Copywriting · <1 year

Skills & Expertise

Content & Writing

Email CopywritingBeginner
Technical WritingBeginner
ContentfulBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner

Work Experience

Call center agent

Call centre international (CCI)

Feb 2025 - Jun 2026

Key Achievements:

- Handled 80+ customer inquiries daily via live chat and email with 95%+ CSAT score - Resolved order tracking, shipping delays, and refund issues efficiently using Shopify and Gorgias - Reduced response time from 12 hours to under 3 hours for high-priority tickets - Retained 30+ at-risk customers through empathetic de-escalation and proactive follow-up - Created FAQ templates that saved 10+ hours per week for the support team - Maintained 98% accuracy in order management and customer data entry

Quick Stats

Age27 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Education

Associate's Degree

N.I.B.S.

2018 - 2020