Virtual Assistant, Operations Manager, Operations LeadVirtual Assistant, Operations Manager, Operations Lead
Christian
ID Verified$1,200
per month
($7/hour)
Profile Description
I’m a BPO professional with more than 20 years of experience, starting my career as a frontline agent and progressing into operations leadership, with my most recent role as an Operations Manager. This journey has given me a well-rounded understanding of both the customer-facing and business sides of operations. My key strengths are people leadership, customer service, sales, technical support, performance management, and process improvement. What I believe I can bring to a client is not just ex...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Operations Manager
VXI Global Holdings Inc
Oct 2011 - Aug 2026
Job Responsibilities:
In my most recent role as an Operations Manager, I was responsible for leading teams, managing day-to-day operations, driving performance, and ensuring that our customer experience and business goals were consistently achieved. I worked closely with Team Leaders and support teams to identify opportunities for improvement, address performance gaps, and develop strategies that would help the organiz...