Quality Assuarance | Staff Training | Customer Experience| |Quality Assuarance | Staff Training | Customer Experience| |
Chris
ID Verified$1,200
per month
($7/hour)
Profile Description
Strategic and results-driven Claims, Accounts, and Quality Assurance Professional with 6+ years of success in optimizing service delivery and enhancing operational performance. Expert in merging data-driven insights with emotional intelligence to drive customer loyalty, revenue recovery, and business growth. Proven ability to thrive in fast-paced healthcare and service environments, implementing scalable solutions that deliver measurable impact.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Finance & Accounting
Human Resources
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Claims and Accounts Officer
Garissa Doctors Clinic
Jan 2026 - Present
Job Responsibilities:
Managing healthcare claims processing and financial accounting to ensure accuracy and revenue integrity. Streamlining claims submission workflows to reduce rejection rates. * Overseeing accounts reconciliation to maintain healthy cash flow
Claims Officer and Client Relations Manager
Star Discover Insuarance
Jan 2023 - Present
Job Responsibilities:
Ensured healthcare claims were processed accurately and fairly within policy guidelines Enhanced revenue recovery and strengthened compliance. * Improved provider-insurer relations and claim processing time. * Monitored claim ratios to effectively reduce financial leakages.
Client Relations Manager
Cakecity
Jan 2020 - Mar 2023
Job Responsibilities:
Led the customer relationship portfolio to promote loyalty and business expansion. Boosted customer retention by 25% through revamped follow-up protocols. * Improved satisfaction via a real-time resolution framework.
Quality Analyst
Multichoice Kenya
Jan 2019 - Feb 2020
Job Responsibilities:
Oversaw quality assurance processes in the call center to ensure service excellence. Led audits for 500+ calls weekly, significantly boosting first-call resolution. * Introduced performance dashboards that reduced service errors.
Quick Stats
Certifications
Education
Bachelor's Degree
Masinde Muliro University Of science and Technology
2016 - 2020