Customer Service Representative, Cold Caller, Appt SetterCustomer Service Representative, Cold Caller, Appt Setter

A licensed teacher with 2 years of teaching experience and approximately 5 years of experience in customer service, back-office support, and team leadership. Skilled in handling inbound customer calls, processing orders, managing customer accounts, and providing email support for billing concerns, payment disputes, refunds, and charges. Experienced in handling agent escalations and serving as an Officer-in-Charge (OIC) Supervisor, guiding and supporting new team members to help them adapt to com... See more