Customer Service | Lead Generation | Project Manager | SalesCustomer Service | Lead Generation | Project Manager | Sales
Chin
ID Verified$800
per month
($5/hour)
Profile Description
I am a results-driven professional with experience in customer service and sales, skilled in handling high-volume interactions, building strong customer relationships, and driving conversions. I focus on understanding customer needs, resolving concerns efficiently, and creating value in every interaction to support both retention and sales growth.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Human Resources
Virtual Assistance & Admin
Work Experience
Lead Generation Specialist
AD Virtual Solutions
Jan 2026 - Jun 2026
Key Achievements:
Conducted high-volume outbound and inbound calls to qualify leads and transfer eligible prospects to licensed insurance agents. Built customer rapport by answering questions, addressing concerns, and overcoming objections while maintaining a professional, customer-focused approach.
Program and Project Management Analyst
Accenture INC
Jun 2022 - Dec 2025
Key Achievements:
Managed end-to-end onboarding and offboarding processes as part of resource management, ensuring accurate documentation, timely system updates, policy compliance, and efficient resource coordination.
Customer Service Representative
Accenture INC
Aug 2021 - Jun 2022
Key Achievements:
Handled customer inquiries through calls and emails, resolved issues promptly, and supported a positive user experience in a fast-paced fintech environment.
Customer Service Associate
Wipro LTD
Oct 2019 - Aug 2021
Key Achievements:
Managed customer support for Best Buy US through voice and chat channels, resolving inquiries related to orders, returns, refunds, exchanges, accounts, and billing while following company policies and quality standards.