Customer Service Representative/Dispatcher/Technical SupportCustomer Service Representative/Dispatcher/Technical Support

Key Achievements:

This company is dedicated to promoting health and wellness within the dietary supplements sector. It provides a diverse selection of vegan, non-GMO, and gluten-free vitamins and supplements aimed at enhancing overall well-being. Streamlining order processing through Shopify and Recharge, while efficiently handling returns, refunds, or credits as necessary. Utilizing Gladly to address customer inquiries and verify account details. Monitoring shipping records and managing orders within Shiphero, updating customer information to guarantee timely delivery of their purchases. Submitting claims for lost, stolen, or damaged orders. Confirming that customers are subscribed to receive their desired products monthly, thereby driving sales. Providing information about wellness rewards points and redemption codes. Assisting customers with logging into their accounts. Supporting customers who have made purchases through TikTok, Amazon, the website, or retail distributors. Committing to delivering exceptional customer service to foster loyalty and provide valuable insights into products that can enhance their daily lives.

Key Achievements:

Assisting homeowners in scheduling appointments and assigning contractors for services related to HVAC, appliances, electrical work, plumbing, pools and spas, doorknobs, garage door openers, and roofing issues. Educating homeowners on the significance of having a home warranty and encouraging them to maintain their policy by highlighting the benefits it provides. Clarifying the reasons why certain claims may not be covered and explaining the potential out-of-pocket expenses, particularly when repair or replacement costs are not included in the contract due to normal wear and tear. Additionally, I manage the collection of monthly installment payments for the contract plan or annual payments for home warranty renewals, as well as service fees, repair costs, and overdue balances.

Key Achievements:

Manage payments for upcoming bills and collect outstanding balances. Engage in the up-selling and cross-selling of iOS/Android devices, including watches, phones, tablets, accessories, and internet rate plans to achieve monthly sales targets. Emphasize current promotions and the advantages of upgrading devices or rate plans. Retain customers considering cancelation by presenting attractive offers that encourage them to stay and save more with the company. Provide troubleshooting assistance for watches, internet connections, and mobile devices experiencing issues, particularly with call/text and internet services. Activate new devices and facilitate the sale of additional lines. Monitor orders and adjust information as necessary to ensure timely delivery. Conduct three-way calls with delivery couriers to communicate any changes or instructions effectively. Assist customers in accessing their Netflix accounts if they encounter login issues. Foster an exceptional customer service experience that prioritizes satisfaction.

Key Achievements:

Helping drivers with why they can't log in to their Uber app so that they can start earning and completing a trip request. Inform drivers about the reasons behind the lack of trip requests and update them on current promotions that can enhance their trip fares. Offer assistance with towing their vehicles if necessary and highlight the gas benefits and discounts available through their partnership with Uber. Creating incident reports and following up on unresolved tickets for cases where a rider or driver may have violated Uber's policy. Setting clear expectations regarding local laws and regulations is necessary to ensure drivers comply with road laws and Uber protocols, thereby avoiding citations or violations. Helping them find their completed trips that are not shown on the dashboard and correcting the trip fare if there is a discrepancy in it. Correcting the pick-up point and drop-off point to ensure rider and driver get the exact amount. Helping drivers update their information on the system for their vehicle make, model, color, etc. So that they are ready to go on the road and their account will not be suspended.