Mercy

Digital Marketing, Social Media, Customer Support

Mercy

ID Verified
700/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

Results-driven digital marketing and client engagement professional with experience in social media management, customer support, and lead generation. Skilled in building strong client relationships, nurturing leads, and supporting business growth through strategic communication and outreach. Adept at working in remote environments, managing multiple communication channels, and delivering value-driven solutions. Highly motivated, adaptable, and eager to grow into a business development role with...

Skills & Expertise

Virtual Assistance & Admin

Data EntryIntermediate
AsanaBeginner
TrelloBeginner

Customer Success

Work Experience

Social Media Manager

Bambi Kids Babyshop & Turkey Classy Fashion

Jan 2026 - Present

Job Responsibilities:

Developed and executed social media strategies to drive brand growth, engagement, and customer acquisition Created and managed high-performing content aligned with sales campaigns and business objectives Engaged directly with customers through DMs and comments, converting inquiries into sales opportunities Tracked performance metrics and optimized content to improve reach, engagement, and conversi...

Sales, Digital Marketing & Customer Relations Lead

Bittiner Hub

Aug 2025 - Dec 2025

Job Responsibilities:

Led end-to-end sales processes including prospecting, client engagement, proposal development, negotiation, and closing deals across B2B and B2C markets Conducted market research and client segmentation to identify high-value leads and new business opportunities Built and maintained strong client relationships through consistent follow-ups, presentations, and after-sales support Managed digital...

Quick Stats

Age26 years
GenderFemale
English LevelFluent
ID VerificationVerified