Technical Virtual AssistantTechnical Virtual Assistant
Carlo
ID Verified$1,500
per month
($9/hour)
Profile Description
I am a customer experience, sales, and technical support professional with over 15 years of experience in the BPO, telecommunications, and IT industries. My background includes inbound and outbound sales, account management, technical troubleshooting, CRM operations, and customer relationship management. I also have three years of leadership experience, managing and coaching a team of 18 employees while monitoring performance and operational KPIs. I've worked with organizations including Alorica...
Top Skills
Skills & Expertise
Skill Levels Explained:
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AI & Automation
Work Experience
Technical Sales Support
Sutherland
Dec 2025 - Oct 2026
Job Responsibilities:
Managed inbound customer calls to resolve technical issues (MFA resets, email, hosting, website configuration) while driving revenue through targeted product upselling, cross-selling, and consistently exceeding NPS and CSAT metrics.