Carlo

Customer Service Representative/Client Relationship Speciali

Carlo

ID Verified
800/mo
Cabanatuan City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer-focused and detail-oriented professional with over 6 years of experience in Customer Service and Client Relationship Support, with a strong administrative foundation. Adept at managing customer inquiries, resolving issues efficiently, and fostering long-term client satisfaction across the Telecommunications and Healthcare sectors. Experienced in using CRM platforms such as Zoho and proficient in Microsoft Office Suite to support daily operations and enhance client communication. Recogni...

Top Skills

Phone Support · 6 yearsEmail Support · 1 yearLive Chat Support · 1 yearZendesk · 1 yearZoho CRM · 1 year

Skills & Expertise

Customer Success

Email SupportIntermediate
Live Chat SupportIntermediate
Phone SupportExpert
ZendeskIntermediate

Sales & Business Development

Zoho CRMIntermediate

Work Experience

Client Relationship Specialist - Admin

Globaltek BPO

Jul 2024 - Oct 2025

Email SupportPhone SupportZoho CRMLive Chat Support

Customer Service Representative

Ttec

Apr 2022 - Mar 2024

Phone Support

Customer Service Representative/Retail Support Group

iQOR

Feb 2019 - Feb 2022

Phone Support

Quick Stats

Age29 years
English LevelConversational
ID VerificationVerified