Platform Support AnalystPlatform Support Analyst
Busi
$7,000
per month
($40/hour)
Profile Description
I bring over a year of experience in Application support & over 4 years of customer service experience working with Freshdesk, Jira, ServiceNow and Confluence to manage incidents in time with SLA requirements. I troubleshoot issues in a systematic and orderly way, document solutions using Confluence and prioritise clear communication to ensure user-focused support. I am reliable, detail oriented and comfortable working independently in a remote environment.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Software Development
Virtual Assistance & Admin
Work Experience
Application Support
Clubtravel Ireland
Oct 2023 - Jul 2024
Job Responsibilities:
- Monitored application performance and investigated software issues. - Diagnosed, troubleshoot and resolved application issues. - Developed support documentation and identified service improvements.
Helpdesk
MindPearl
Apr 2021 - Oct 2023
Job Responsibilities:
-Delivered first line and customer support. - Logged, investigated and resolved incidents and service requirements. - Escalated complex issues and maintained support documentation.