Customer support, Dispute agent, Senior Agent,Customer support, Dispute agent, Senior Agent,
Billy
$650
per month
($4/hour)
Profile Description
I am a hardworking and reliable Customer Service Representative with experience handling customer inquiries, resolving concerns, and providing excellent support. I am a fast learner who can quickly adapt to new tools, processes, and work environments. I take my responsibilities seriously, work well under pressure, and always strive to provide a positive customer experience. I am looking for a long-term opportunity where I can continue to grow my skills, contribute to the team, and build a stable...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Senior Agent
Alorica
Nov 2024 - Dec 2025
Key Achievements:
Handled customer inquiries for a financial account, assisting with loan and account concerns, disputes, refunds, and other banking-related issues. Provided support through phone, email, and chat while investigating customer concerns and coordinating with the appropriate teams to resolve complex cases. Maintained accuracy, professionalism, and excellent customer service while working efficiently in a fast-paced environment.
Customer support
Teleperformance
Sep 2023 - Jun 2024
Key Achievements:
Handled customer calls for a healthcare account, assisting patients with scheduling appointments, providing accurate information about healthcare services, and verifying insurance details. Effectively addressed customer concerns and routed calls to the appropriate healthcare professionals or departments when needed. Maintained a professional and compassionate approach while ensuring customers received clear and helpful support.
Quick Stats
Education
Associate's Degree
Misamis University
2022 - 2023