Beverly

Operations Supervisor

Beverly

ID Verified
500/mo
Cagayan De Oro, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Dedicated and customer-focused professional with over 6 years of BPO experience in customer service, hotel reservations, sales operations, team leadership, and administrative support. Proven ability to manage daily operations, coach and develop team members, monitor performance, resolve customer concerns, and maintain accurate records. Recognized as a Top Supervisor on multiple occasions for outstanding team performance. Highly organized, adaptable, and solution-oriented, with strong communicati...

Top Skills

Salesforce · 6 yearsCalendar Management · 3 yearsCoaching & Mentoring · 3 yearsPerformance Management · 3 yearsAdobe XD · <1 year

Skills & Expertise

Customer Success

Phone SupportBeginner
Lead ManagementBeginner

Data & Analytics

Excel (Advanced)Beginner
Power BIBeginner

Design & Creative

Adobe XDBeginner
CapCutBeginner

Sales & Business Development

SalesforceExpert
B2C SalesBeginner

Specialized Skills

Performance ManagementAdvanced
Coaching & MentoringAdvanced

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Data EntryBeginner

Work Experience

Operations Supervisor

TP Philippines

May 2023 - Aug 2026

Job Responsibilities:

Supervised and managed daily operations to ensure productivity, efficiency, and compliance with company standards and client requirements. Led, coached, and motivated team members to achieve individual and team performance goals. Monitored key performance indicators (KPIs), attendance, productivity, quality, and service levels. Conducted regular coaching sessions, performance reviews, and feedbac...

Quick Stats

Age26 years
GenderFemale
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

Opol Community College

2015 - 2018