CUSTOMER SERVICECUSTOMER SERVICE
Benjie
ID Verified$500
per month
($3/hour)
Profile Description
I bring a total of 4 years of experience, including 1.5 years in chat and live support, backed by a proven track record in customer service, escalation management, and technical support within the BPO industry. At IQOR Bacolod, I was promoted from Customer Service Representative to Escalation Supervisor for Frontier Airlines, where I successfully resolved complex issues, led teams under pressure, and maintained excellent client relationships. I have also supported international accounts such as...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Data & Analytics
Content & Writing
Work Experience
ESCALATION SPECIALIST
IQOR PHLIPPINES / FRONTIER AIRLINES
May 2022 - Jan 2026
Job Responsibilities:
I was consistently recognized as a Top Agent, exceeding performance metrics in customer satisfaction, resolution time, and quality assurance. My promotion to Escalation Supervisor for Frontier Airlines highlights my ability to resolve complex issues, lead teams under pressure, and maintain strong client relationships.