Customer Support Specialist | Account Assistance | Player ReCustomer Support Specialist | Account Assistance | Player Re
Beinna
ID Verified$450
per month
($3/hour)
Profile Description
I currently work as a Customer Service Representative at Midori Hotel & Casino, where I provide customer support through live chat and outbound calls. My responsibilities include assisting customers with account concerns and troubleshooting, conducting KYC verification, monitoring deposits and withdrawals, and providing information about promotions. I also help manage the Midori Online Facebook page and maintain schedules and records using Google Sheets and Microsoft Excel. This role has strengt...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Design & Creative
Work Experience
customer service representative
Midori hotel and casino
Jan 2025 - Present
Key Achievements:
Key Achievements: - Successfully handled customer inquiries and concerns through live chat and outbound calls while maintaining professional and efficient service. - Assisted customers with account troubleshooting, KYC verification, and deposit and withdrawal concerns. - Effectively managed customer accounts and provided accurate information regarding promotions and online services. - Contributed to the management and maintenance of the company's social media presence through the Midori Online Facebook page. - Maintained accurate schedules and records using Google Sheets and Microsoft Excel. - Developed strong communication, problem-solving, multitasking, and customer service skills while working in a fast-paced environment.