Armin

Virtual Assistant, Customer Service Representative

Armin

ID Verified
867/mo
Nueva Ecija, Philippines, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

To secure a challenging position where i will be able to put into use my customer service experience and leadership to contribute to the progress of the company I will be working for.

Top Skills

Customer.io · 1 yearLive Chat Support · 1 yearPhone Support · 1 yearTechnical Support · 1 yearCalendar Management · <1 year

Skills & Expertise

Customer Success

Technical SupportIntermediate
Phone SupportIntermediate
Live Chat SupportIntermediate
Customer.ioIntermediate

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Executive Assistant ServicesBeginner
Travel PlanningBeginner

Work Experience

De Guzman

Armin Xyron

May 2024 - Jan 2026

Key Achievements:

Answered inbound calls from the customers. Provided a specific information with the customer inquiries. Gathered all the concern of the customer, emphatize them, and reassured that we provide a resolution. Walkthrough the customer, give a helpful details, and provide troubleshooting steps to fix their item that has defect. Processed refund/replacement when necessary. Research using tools and gather sequence with important details for making the customer satisfied with the information that we provide

Quick Stats

Age20 years
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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