Senior Customer Service Rep & AdministratiSenior Customer Service Rep & Administrati
Arielle
$1,000
per month
($6/hour)
Profile Description
Dedicated customer support leader with 5+ years of experience in healthcare BPO, administration, and team management. Skilled in client relations, process improvement, and remote administrative support. Seeking to leverage expertise in customer service, operations, and administrative management to contribute to organizational success.
Work Experience
Independent Contractor (Customer Service Representative)
Gordian Staffing LLC
May 2026 - Present
Key Achievements:
Handled inbound and outbound phone and email support dedicated to resolving homeowner HOA billing inquiries. Resolved homeowner billing questions via email and phone campaigns, ensuring accurate account reconciliation
Senior Customer Service Representative
Optum Global Solutions
Nov 2020 - Feb 2026
Key Achievements:
Handled high-volume inbound inquiries, resolving customer issues efficiently while maintaining data accuracy Delivered compassionate, empathetic support to patients and members while resolving complex medical, pharmacy benefit, and claims inquiries under strict HIPAA compliance. Administrative Tasks: Prepared audit reports, tracked performance metrics, maintained training records, scheduled meetings via Outlook, and coordinated team activities to ensure smooth operations