Customer Service AssociateCustomer Service Associate
Apple
ID Verified$800
per month
($5/hour)
Profile Description
Customer service professional with 9+ years of experience in customer and technical support. Strong communication, problem-solving, and organizational skills. Proficient in Microsoft Office and quick to learn new tools and processes. Reliable, detail-oriented, and committed to helping businesses deliver exceptional customer experiences.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Customer Success
Sales & Business Development
Work Experience
Retail Support Specialist
TaskUs
Oct 2023 - Sep 2024
Key Achievements:
Retail Support Specialist - Assisting merchants worldwide in regards with their POS account and troubleshooting their hardware and devices, to ensure that their brick-and-mortar store will operate smoothly. Support Advisor - Assisting merchants worldwide in regards with their e-commerce account, to ensure that their account can properly work with their customers that are ordering on their platforms.
Team Manager for Retail Account / Subject Matter Expert for Retail Account / Billing Specialist / Customer Service Representative
Ibex Global
Apr 2018 - Aug 2023
Key Achievements:
Team Manager for Retail Account - As a Team Manager, I am responsible for the day-to-day activities and guidance of my team members. I also set targets, implement guidelines, and assist with any issues my agents may have. I also need to ensure that all members understand the team's objectives and work together to achieve it. Subject Matter Expert for Retail Account - Assisting CSA’s when it comes to product knowledge and how to resolve the customer’s concern. Billing Specialist / Customer Service Representative - Assisting customers that have billing concerns and any other concern they have with their account.
Technical Support / Customer Service Representative
HGS (Hinduja Global Solutions)
Oct 2016 - Feb 2018
Key Achievements:
Helping and providing troubleshooting steps with the customers home appliances and creating a dispatch ticket if needed.