Customer Service Representative/Quality Assurance SpecialistCustomer Service Representative/Quality Assurance Specialist
Ma.
$700
per month
($4/hour)
Profile Description
I have over nine years of experience in the BPO industry, handling customer service, technical support, sales, healthcare support, and quality assurance. Throughout my career, I've worked with well-known companies such as Convergys, Inspiro, VXI, Concentrix, Sutherland Global Services, and most recently, GlobalTek Philippines. I started my career as a Technical Support Representative, assisting customers with internet, TV, and telecommunications concerns. I later expanded my expertise into custo...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Medical Intake Representative and Quality Assurance Specialist
GlobalTek Philippines
Feb 2023 - Jul 2026
Key Achievements:
I worked with GlobalTek Philippines. I initially joined as a Medical Intake Representative, where I assisted U.S. veterans with their VA disability benefits by collecting and reviewing the information needed for their claims. Because of my performance and dedication, I was promoted to Quality Assurance Specialist, a role I held for almost two years.
Sales Associate
Sutherland Global Services
Jan 2022 - Jul 2022
Key Achievements:
My role involved assisting customers with billing concerns while primarily focusing on sales by recommending additional mobile lines, devices, and services that matched their needs.
Account Associate
VXI
May 2019 - Aug 2021
Key Achievements:
I handled a wide range of customer concerns, including technical issues with internet, phone, and TV services, as well as billing inquiries. I was also responsible for upselling products and services, such as internet speed upgrades and mobile device upgrades, which allowed me to develop strong sales skills.