Customer Service RepresentativeCustomer Service Representative
Anne
$700
per month
($4/hour)
Profile Description
I have over 8 years of experience in the BPO industry, with strong experience in customer service and team leadership. I worked as a Team Lead for a food delivery account, where I handled escalations, coached team members, conducted performance audits, interviewed applicants, and monitored KPIs such as AHT, FCR, CSAT, and QA. I am a reliable, organized, and results-driven person with strong communication and problem-solving skills. I am a fast learner, adaptable, and always willing to go the ex...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Team Leader
Task Us
Sep 2023 - Jul 2026
Key Achievements:
. I worked as a Team Lead for a food delivery account, where I handled escalations, coached team members, conducted performance audits, interviewed applicants, and monitored KPIs such as AHT, FCR, CSAT, and QA.
Subject Matter Expert
Task Us
Aug 2022 - Aug 2023
Customer Service representative
Task Us
Dec 2020 - Jul 2022