Quality Analyst and Customer Service RepresentativeQuality Analyst and Customer Service Representative
Anna
ID Verified$600
per month
($3/hour)
Profile Description
I am a detail-oriented professional with over 10 years of experience in quality assurance and customer service within the BPO and healthcare industry. In my current role as a Quality Assurance Analyst, I specialize in reviewing data, ensuring accuracy, and maintaining strict compliance with guidelines. I’m highly attentive to detail, consistent in following processes, and comfortable working independently while meeting productivity targets. I’m excited about this opportunity to contribute to imp...
Work Experience
Quality Assurance Analyst
Everise
Apr 2018 - Present
Key Achievements:
• Evaluate and score healthcare provider service calls related to precertification, benefits, and claims inquiries. • Conduct structured call audits to ensure compliance with client and regulatory standards. • Provide targeted coaching and feedback to Customer Service Representatives to improve service quality. • Analyze performance trends and identify gaps to recommend corrective actions. • Prepare detailed quality reports for supervisors and client stakeholders. • Support initiatives that enhance service consistency and patient/customer satisfaction.