Virtual AssistantVirtual Assistant
Angelica
$500
per month
($3/hour)
Profile Description
Customer Service and Sales Professional with over 10 years of experience delivering exceptional support for leading telecommunications accounts, including Safelink, Verizon, and AT&T, through voice, email, and chat channels. Extensive experience in back-office operations, including case resolution, order processing, account management, and documentation while ensuring accuracy and efficiency. With 1 year of experience in the eCommerce industry as a Customer Support Representative, I have develo...
Work Experience
Customer Support
Life Extension LTD. Customer Support
Jun 2025 - Present
Key Achievements:
Respond to customer inquiries via email using Commslayer in a timely and professional manner. Assist customers with order tracking, delivery updates, refunds, replacements, and store credits. Process order modifications, cancellations, and address changes through Shopify. Investigate and resolve shipping issues using carrier tracking tools such as USPS, FedEx, DHL, and 17TRACK. Collaborate with fulfillment and logistics teams to resolve order-related concerns. Maintain accurate customer records and document case resolutions. Provide empathetic, customer-focused support while adhering to company policies and service standards. Meet productivity and quality standards while managing multiple customer cases efficiently.
Email Customer Support
SCULPTD Customer Support
Jan 2025 - Feb 2026
Key Achievements:
Assisted customers via email with product inquiries, order status, and account-related concerns. Processed refunds, replacements, and order modifications in accordance with company policies. Tracked shipments and resolved delivery issues using carrier tracking tools. Managed customer interactions using CRM and support platforms. Collaborated with internal teams to resolve customer issues efficiently. Maintained detailed records of customer communications and case resolutions
Customer Service Representative
Panasiatic Call Centers Inc.
Mar 2015 - May 2025
Key Achievements:
Assisted customers via phone with inquiries related to mobile devices, wireless services, billing, and account management. Resolved customer concerns by troubleshooting devices, processing account requests, and providing accurate information. Activated new services, updated customer accounts, and processed service changes. Educated customers on products, plans, promotions, and available service options. Upsold mobile devices, accessories, and service plans based on customer needs while meeting sales and performance targets. Documented customer interactions accurately using CRM systems and internal tools.